Warranty and Service
Our service center is located in Aurora, Ontario. We assemble kits, service bikes, and add custom upgrades as requested. Contact us for details and a quote.
Congratulations on your purchase of your electric bike, your machine is designed to offer a hi performance ride in all environments. Whilst engineered to be both durable and reliable, like any enduro machine correct maintenance and operator’s checks are essential to ensure optimum performance and to maintain your warranty support. Please read your operators booklet prior to use and ensure your dealer has explained fully all features of the bike. We always recommend that genuine parts and accessories are used to comply with your warranty terms.
Servicing should be carried out by an approved dealer who has access to genuine parts and technical support.
- First Service: 185 Miles (300 KM) or 3 months*
- Second Service: 620 miles (1000 KM) or 6 months*
- Third Service: 1240 Miles (2000 KM) or 12 months*
- Fourth Service: 1865 Miles (3000 KM) or 24 months*
- Fifth Service: 5th Service 2485 miles (4000 KM) or 36 months*
- Then every 12 Months or 620 Miles (1000 KM) - whichever comes first.
Warranty Terms – Chassis/Swing Arm/Motor/Controller 12 months. Non-Service Items 12 Months. Subject to service schedule. Excludes items*
The service schedule is a minimal guide, machines used in harsh environments and on severe terrain may require more maintenance as and when required. As with any enduro machine daily owner checks and the correct method of use are essential to ensure the longevity of your machine for many years to come. The engineers have taken great care in the selection of materials, plating and painting techniques so as to provide its customers with a quality cosmetic appearance allied to durability. Please be aware that any work on the high voltage systems MUST be carried out by a qualified dealer carrying hybrid electric vehicle verification.
As per the manual, please always check the machine before and after use. Particular attention should be place on chain tension and lubrication, essential nut and bolt torque levels, tyre pressures, spoke tension and steering bearings.
Before disconnecting or reconnecting the battery – always switch off the master fuse switch situated at the front of the battery compartment from the seated position.
Always get in the habit of recharging your battery after a ride, never leave the battery at a low charge level for a prolonged period, refer to the operator’s manual for longer storage advice.
Never use a high-pressure washer to clean your machine, a gentle low pressure hose with cloth/brush is recommended. Always re grease under the fork dust covers monthly to ensure smooth operation.
Warranty support - any warranty requests should be made via your selling dealer and submitted with an up to date copy of the service schedule and service invoices.
*items subject to normal wear from use eg Grips, Cables, Belts, Tires, Pads & Discs, Bulbs, Warranty is excluded for competition or closed-circuit use. Any Accidental damage and or damage cause by alteration of the standard specification with non official components (Tuning or modification) is entirely the owner’s responsibility.
Use: Off road only vehicle and was not manufactured for use on public streets, roads or highways.
Always wear a suitable helmet, eye protection and protective clothing. We encourage you to ride safely and respect fellow riders and the environment. Specifications and appearance of products are subject to change without notice and may vary according to requirements and conditions.